The Morning Call

I signed up for and paid for a 6 month new subscription for home delivery of The Morning call. It took 9 days to receive my 1st paper after repeated calls to customer service in that 1st week.

I finally received delivery for a while . I received papers sporadically since then I have called customer service mor x than I can count. I am sick of calling and I didn't receive a paper last Monday I called got it on Tuesday.received Wed Thursday Fri Sat .. NOT SUNDAYS 3 30.

This is horrible service.. I do NOT LIKE CALLING once a week on average for missed papers.. it should just continue being delivered with NO interruptions!! I am disgusted with this customer service!

I was an Express Times customer for decades of course had missed papers occasionally but nothing like this unexcusable service. Someone needs to fix this .I am paid in full until August. It was a greatly reduced new customer introductory offer. Is this the service you get for it?

I even SPOKE to the person in charge of distribution I thought that would have fixed it. Obviously not.

Fix it PERMANENTLY THEN BOTH SIDES don't have to deal with me calling you! Thank you.

I would like to talk with someone about the subscriber rate for The Morning Call. I have several questions and issues.

First, why do you charge subscribers more for the newspaper than it would cost to buy the paper at a newsstand? In the store, the daily paper costs $4.00; but you propose to charge me $6.64 a day when I'm buying it every day and have done so for at least 40 years. Second, you've been increasing the price almost every couple of months for years. And you've accomplished this in every imaginable way: increasing the daily cost, reducing the number of days covered by the invoice without reducing the total invoice cost at all, reducing the days per invoice by charging extra for supplements that no one ordered or wants, and charging $7.00 just for sending a bill.

At the same time, the newspaper keeps getting smaller and covering less. It's almost like your goal is to become content free while charging more and more as you move toward that goal. Third, our latest invoice has a price increase of $82.50, which makes for a 42% increase over the daily subscriber cost that will be in effect until June 14. How can you justify this?

Fourth, there doesn't appear to be an actual newsroom connected to this newspaper any longer. There's no office one can visit or call. The only contact available is subscription management, which appears to be located in India, Myanmar, or some such place. Fifth, the subscription management has lowered my latest invoice from $325.49 to $236.00 – or have they?

Am I likely to get a new bill after only three or four weeks, instead of every seven weeks? I can tell you that I will never pay more than $236.00 for a seven-week subscription in the future.

And if that means saying goodbye to The Morning Call, so be it. Have someone call me to talk about these issues, if there are still any employees at The Morning Call.

I am a long time subscriber to the Allentown Morning Call. Since February 9,2024 we have received the paper 9 day which leave 22 days we didnt get a paper.

I have call your customer service daily to report this problem and it seems to fall on deaf ears as NO action is taken to rectify the situation. All your customers service people says is that we can read it online. I am PAYING for a printed copies and NOT received this service. Now you have the audacity to send a bill which states please pay promptly.

Why dont you follow your own order and please deliver the paper promptly! If this situation doesnt rectify its self I am going to contact the Better Business Bureau about your delivery and billing practice. I am expecting a reply as how you plan to rectify this situation.

My contact information is Andrew Toth 1827 W Cedar Street Allentown Pa 18104. Email is toth1827@***.com Thanks you for your promo attention to this ongoing situation.

The delivery of our Morning Call newspaper is a TRAVESTY!!! Our former carrier always had the newspaper delivered by 7:00 AM!

She no longer delivers our route. With the new carrier we are lucky if we receive the paper by 9:00 AM! This is totally unacceptable!!

Some days the carrier throws it on our driveway but many days it lays in the gutter of the street. And common Sense would have any normal person to put the paper in our mail box slot on rainy days!

But NO.this idiot carrier throws it in the driveway and we often read a soggy mess of a paper !! Again.UNACCEPTABLE!

I have had to drive to the nearest Wawa or grocery store to buy a paper on many many days!

UNACCEPTABLE!!!

Something must be done to remedy this problem! Or our 7 day subscription will be canceled !

I expect a reply to this email and this horrible situation!